This agreement is between Shopping Science International Pty Ltd of Bayside Corporate Centre, 9 Wrights Road, DRUMMOYNE NSW 2047 (hereinafter described as S.S.I.) and you as the applicant.
You agree to ask yourself the following ETHICAL QUESTIONS in relation to each mystery shopping report.
Has the report been prepared strictly in accordance with S.S.I's instructions?
Is the report accurate?
Is the report fair?
The law governing this agreement is the law of New South Wales, Australia.
You are an independent contractor engaged to undertake mystery shopping visits, telephone calls, letters or emails as specified on the "Shopper Order" issued with each mystery shopping assignment. You are not an agent, representative, partner or an employee of S.S.I. You must not act in any capacity for S.S.I. other than as an independently contracted mystery shopper.
As an independently contracted mystery shopper you are responsible for paying any income tax arising from your activities as a mystery shopper.
As an independently contracted mystery shopper S.S.I. has no obligation (insofar as the law permits) to pay you annual leave, sick leave, long service leave, superannuation, or to cover you for work-place insurance, personal accident insurance or any other form of insurance.
Under the Pay as You Go legislation and guidelines produced by the Australian Tax Office, you declare that the supply of mystery shopping services is made to Shopping Science International in the capacity of an individual, and that the supply is made in the course of an activity that is a private recreational pursuit or hobby.
PAYMENTS OF FEES AND EXPENSES
S.S.I. will provide to you only the payment agreed to in advance, and listed on the Shopper Order that accompanies each mystery shopping assignment. You must pay for any other cost incurred by you while mystery shopping.
Unless otherwise indicated in writing you agree to supply at your own cost any equipment and transport needed to complete the mystery shopping.
S.S.I may withhold payment of your fee, and require you to repeat the shopping at your expense if you do not complete the shopping in accordance with the standards and guidelines prescribed by S.S.I.
S.S.I. will not issue you with payment summaries or supply records of payment other than the "Shopper Order" that accompanies each mystery shopping assignment.
Your first mystery shop is a trial run. If the report is satisfactory you will be paid for the trial run.
MYSTERY SHOPPING OPERATIONS
You agree to give immediate notice to S.S.I. if you are unable to complete a mystery shopping assignment by the date agreed to at the time of assignment. S.S.I. will at its discretion replace you with another shopper if, without explanation, you miss a deadline. If you are replaced, S.S.I. will not inform you.
You agree not to re-assign the shopping to someone else to complete on your behalf.
You agree not to use any technique that would not ordinarily be used in everyday shopping, unless otherwise indicated by S.S.I. (no notebooks, no clipboards and no audio/visual recording devices).
You agree to keep your completed questionnaires for 60 days after the results have been delivered to S.S.I.
You agree not to directly contact the staff or management of a client company of S.S.I. unless given permission to do so.
You agree not to disrupt the normal flow of business operations when performing mystery shopping.
You agree not to perform mystery shopping under the influence of any substance that would impair your ability to prepare an impartial, accurate report.
You agree to inform S.S.I. if you know someone who works for a client company of S.S.I, or you have a personal grievance or complaint against a client company of S.S.I.
CONFIDENTIALITY AND PRIVACY
You agree not to discuss any aspect of S.S.I. with any other person. You may mention that you are an S.S.I. mystery shopper, but nothing more. If you undertake mystery shopping for any other organization you must not discuss any aspect of S.S.I. with them.
You agree not to use S.S.I.'s information, or information obtained from a client of S.S.I. for any purpose other than to complete a mystery shopping assignment.
LIMITATIONS OF LIABILITY
S.S.I. does not guarantee to supply you with mystery shopping.
S.S.I may at any time remove your name from the shopping team. You acknowledge that in the event of removal, you will have no rights, claims or remedies against S.S.I.
You participate in mystery shopping entirely at your own risk. You agree not to make any claim against S.S.I., its directors or staff and you agree to hold S.S.I., its directors and staff harmless and without liability for damages, costs, expenses, liabilities or loss to your person, property or reputation incurred by you in connection with mystery shopping.